Q.:Where do you ship to and from?
A.:Anywhere within Canada and The United States.
Q.:Is there a cost to use your service?
A.:There are no costs or hidden fees when using Red Emerald. You simply pay for the shipping costs on the freight you move.
Q.:Does my rate include fuel?
A.:A Red Emerald rate quote will always include fuel, there will be no FSC added to the price you’ve been quoted.
Q.:How do you handle claims?
A.:Sometimes accidents happen! If they do, Red Emerald will handle the claims process to ensure you are reimbursed quickly for any carrier-caused damages.
Q.:How is the Invoice Process?
A.:Invoicing is provided by Red Emerald, we have several billing options available. Please, contact us for more information.